FAQ

Frequently Asked Questions

How long does delivery take?

Estimated delivery is 10 business days from order confirmation, including processing and transportation. Business days exclude weekends and public holidays. This is an estimate; please see our Shipping Policy for details.

Where do you deliver?

We deliver to all 27 European Union member states, including Czechia, and the United States.

How do I pay?

Pay on delivery, in cash or by credit card to the delivery person. Any applicable delivery or cash-on-delivery charges and the total payable amount are shown in the order form before submission.

How can I track my order?

When tracking is available, we will email it after dispatch. Tracking information may take 24–48 hours to update.

What is your return policy?

Return requests are accepted within 30 days after delivery under our Refund Policy. Items must be unused and in their original packaging, without limiting statutory rights. Contact support@zonovate.com for return instructions.

Where should I return my order?

Recipient: Jakub Novák
Václavské náměstí 812/59
110 00 Praha 1
Česká republika

How and when will I receive my refund?

Approved refunds for cash-on-delivery orders are made by bank transfer within 15 business days after approval. We will coordinate the required bank details with you. Where applicable law requires a shorter period or a different method, those requirements take precedence.

What if my order arrives damaged or incorrect?

Email support@zonovate.com with your order number and clear photos of the issue so we can help.