Product Issues & Aftercare

Help with a damaged or faulty item

If your Zonovate order arrives damaged, faulty, incomplete or different from what you ordered, email support@zonovate.com as soon as possible. Include your order number, a description of the issue and clear photos of the item and packaging where relevant. Keep the item and packaging while we help assess the issue.

How we help

We will review the information and arrange an appropriate solution, such as a replacement, refund or another remedy according to the circumstances and your applicable rights. If we confirm a defect, shipping damage or an incorrect item, we cover reasonable return costs or provide another suitable solution.

Returns and refunds

Our voluntary return period is 30 days after delivery under the Refund Policy. Contact us for return instructions before sending a parcel; this does not restrict any statutory right to withdraw. Approved COD refunds are made by bank transfer within 15 business days after approval, unless applicable law requires a shorter period or another method.

Return recipient: Jakub Novák
Václavské náměstí 812/59
110 00 Praha 1, Česká republika

Looking after your purchase

Follow the care instructions supplied with your item. Avoid impacts and sudden temperature changes. Do not assume an item is suitable for a microwave, dishwasher or stovetop unless this is specifically confirmed for that item. Contact us if you need help before use.

Your rights

This page does not create a separate fixed-term commercial warranty or limit any mandatory consumer rights. A statutory claim for a faulty item is distinct from our voluntary change-of-mind return policy. For more information, see our Terms of Service.

Contact

Zonovate is operated by JIANO INTERNATIONAL TRADING LIMITED.
Email: support@zonovate.com