Refund policy

Last updated: August 31, 2026

Returns

We accept return requests within 30 days after delivery. To be eligible, the item must be unused, unworn, in the condition received, and in its original packaging. Proof of purchase is required.

To request a return, email support@zonovate.com with your order number and reason for return. Do not send items back before receiving return instructions and the authorized return address.

Non-returnable items

For hygiene and safety reasons, personalized or made-to-order goods, perishable goods, hazardous materials, gift cards, and items expressly marked as final sale cannot be returned unless defective or required by applicable law.

Damaged, defective or incorrect items

Please inspect your order on arrival. If an item is damaged, defective or incorrect, contact us promptly with your order number and clear photographs. After review, we will arrange an appropriate replacement, refund or other remedy.

Return shipping

Customers are responsible for return shipping costs for change-of-mind returns. If we confirm that an item is defective, damaged or incorrect, we will bear reasonable return costs or provide another suitable remedy. Original shipping charges are non-refundable except where required by law.

Refunds

We will notify you after inspecting the returned item. Approved refunds are issued to the original payment method, normally within 10 business days. Your bank or card issuer may require additional processing time. Please contact us if more than 15 business days have passed since approval.

Cancellations

You may request cancellation before dispatch by contacting us immediately. Cancellation cannot be guaranteed once processing or shipment has begun.

Contact and merchant information

Zonovate is operated by JIANO INTERNATIONAL TRADING LIMITED.
Business Registration Certificate No.: 79536490-000-01-26-A
Registered address: RM 5B 12/F TUNG LEE IND BLDG, 9 LAI YIP ST, KWUN TONG, HONG KONG
Email: support@zonovate.com